UNESCO is actively seeking an IT assistant. Apply Now

Are you seeking a chance to have a meaningful impact on the world? Employment with the United Nations Educational, Scientific and Cultural Organization  presents a special opportunity to contribute to the organization with the aim of promoting world peace and security. Whether it’s through humanitarian assistance or advocating for human rights, UNESCO offers a platform where enthusiastic individuals can address the urgent challenges that humanity faces today.

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The United Nations Educational, Scientific and Cultural Organization is a specialized agency of the United Nations with the aim of promoting world peace and security through international cooperation in education, arts, sciences and culture.

Why work at UNESCO

  1. Global Impact: UNESCO’s mandate is to promote peace, sustainable development, intercultural dialogue, and the protection of cultural and natural heritage. By working at UNESCO, you can contribute to advancing these important goals and making a positive impact on a global scale.
  2. Diverse and Multidisciplinary Work: UNESCO covers a broad range of fields, including education, science, culture, communication, and information. This multidisciplinary approach creates a stimulating work environment where you can engage with a variety of subjects, collaborate with experts from different backgrounds, and address complex challenges.

Details to the post

Post Number : 1CAUIS0093PA

Grade : G-6

Parent Sector : UNESCO Institute for Statistics (UIS)

Duty Station: Montreal

Job Family: Computer Sciences / Information Technologies

Type of contract : Project Appointment

Duration of contract : 1 year

Recruitment open to : Internal and external candidates

Application Deadline (Midnight Paris Time) : 11-JUN-2024 (EXTENDED)


1.    Act as primary resource to: 

a)    Oversee and maintain the UIS online presence including the UIS website and microsites (Drupal; Apache; IIS; SOLR, WordPress), and assorted other digital properties. This includes contributing to design; user-experience (including search); navigation; faceting; maintaining & adding content- types; maintaining and adding page templates; embedding graphics; overall site evolution including applying patches and security updates. 
b)    Establish UIS requirements and standards following best practices for accessibility, usability, mobile responsiveness, and search engine optimization. Ensure that UIS online presence follows established standards. 
c)    Manage website content including creating/updating webpages, page layout, and image editing and optimization. 
d)    Contribute to the evolution of the UIS online presence, and how the UIS leverages digital technologies.
e)    Contribute to the UIS’s digital strategy to increase the visibility and use of UIS website, open data, embeddable objects, and social media among a wide range of audiences. 
2.    Act as a secondary resource to:

a)    Deliver day-to-day IT support of approximately 40 Windows laptops / desktops (both local and in remote offices), 10+ production Windows servers, 8+ terabytes of storage, photocopiers, printers, faxes, and the overall computing environment. Resolve technical hardware, software, or service problems with the IT environment of the Institute and ensure all issues and resolutions are documented while maintaining absolute discretion in dealing with confidential data and documents.
b)    Coordinate with and between IT colleagues in headquarters and with external service providers and suppliers as appropriate.
c)    Participate in other IT related projects as necessary. 
d)    Perform any additional activities that may be required in support of the mandate of the UIS and to ensure the success of the work team. 

COMPETENCIES (Core / Managerial)

Accountability (C)

Communication (C)

Innovation (C)

Knowledge sharing and continuous improvement (C)

Planning and organizing (C)

Results focus (C)

Teamwork (C)

For detailed information, please consult the UNESCO Competency Framework.



 •     Completion of secondary, technical or vocational education. 
Work Experience 
•    A minimum of 8 years of progressive work experience in a supporting role in IT.
•    Experience resolving complex technical issues related to information technology, including hardware, software, and networking.
•    Experience with the application of client services standards to resolve/ escalate service problems
•    Experience with Drupal and WordPress with advanced site-building ability, broad knowledge of contributed modules, development of custom modules, and module/plugin management and maintenance. 
•    Expert knowledge of HTML/HTML5, XML, and CSS/CSS3 standards with practical experience. 
•    Proficient in PHP and JavaScript, and their application within Drupal framework. including D3, REACT.js, node.js, and FLUX Framework. 
•    Version control systems and processes. 
•    Responsive and mobile-optimized web sites (Bootstrap) 
•    Cross-browser design (IE, Firefox, Safari, Chrome). 
•    Proficiency in configuring desktops, laptops, and both hardware and software is required.
•    Expertise in supporting Microsoft software, with a particular emphasis on Windows and Office, is required.
•    Implementing web content management platforms. 
•    Exceptional sense of creativity and aesthetic 

Skills and Competencies 
•    Familiarity with best practices for SEO, Usability and Accessibility. 
•    A strong understanding of web development processes including familiarity with Agile Methodologies and user stories. 
•    Strong knowledge in supporting Microsoft software, particularly Windows and Office.
•    Thorough and efficient problem solving and troubleshooting skills.
•    Excellent oral and written communication skills; must be able to effectively communicate complex technical information to all levels of staff in a manner they can understand.
•    Proven ability to write effective and clear procedural manuals and other documentation.
•    Ability to efficiently learn new software and technologies; with a drive to keep up to date with new developments.
•    Organization, time management, attention to detail, and professionalism are key competencies for this position.
•    Ability to work collaboratively in a multicultural and dynamic team environment, but with the self-motivation and drive to be able to work independently, with minimal supervision.

•    Excellent knowledge of English (oral and writing). 

Desired Qualifications

•    A Bachelor’s degree in computer science or related field. 
•    Additional post-secondary education in the field of IT, whether through full time studies or technical certifications (MCP, A+, VMWare, etc.) 

Work Experience 
•    Advanced knowledge of all Adobe CC suite (Photoshop, Illustrator, Indesign, etc) or other professional graphic design environments 
•    Transforming design and product vision into a working UI/UX in a business context. 
•    Experience in designing print and digital graphic content.
•    Experience in maintaining and troubleshooting Local Area Networks (LANs). 

• Good knowledge of French (written and oral). 


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